How we look after your personal information.

01Who we are

Goodwood Property Pros is the website of Season's Star Trading 361 CC (registration number 2003/072065/23), trading as Rawson Properties Goodwood, a franchise of Rawson Properties. Our office is at Shop 1A, CTI Business Park, 69 Vasco Boulevard, Goodwood, Cape Town.

Under POPIA we are the "responsible party" for the personal information you give us through this website, by phone, by email or in person. Lee Ross is our Information Officer and Radiyah van der Schyff is our Deputy Information Officer, both registered with the Information Regulator under registration number 2024-017427.

02What we collect and why

We only collect what we need to answer your request and, if you choose to sell with us, to handle the sale of your property.

Your name, mobile number and email address

So Lee can phone you back, book a visit and send you your valuation.

Your property address, suburb, property type and bedrooms

To prepare an accurate valuation and compare your home with recent sales nearby.

Your selling timeline, best time to call and any notes you add

So we contact you when it suits you and come prepared.

Identity documents, proof of address and ownership details

Only if you go on to sell with us. Estate agents must verify sellers under the Financial Intelligence Centre Act (FICA), and the mandate and sale documents need them.

How you found us and how you use this site

The page you sent the form from, campaign tags in the link and anonymous usage data, so we can see which pages and adverts help people find us.

We don't collect special personal information (such as health, religion or biometric data) and we don't knowingly collect information about children.

03What you have to give us

Sharing your information with us is voluntary. Fields marked as required on our forms are the minimum we need to respond. If you leave them out, we won't be able to contact you or value your property. Before you send a form, we ask for your consent to use your details as described in this policy.

04Who sees it

Valuation requests from this website go straight to Lee and Robyn and the people in our office who help them. We never sell or rent your personal information. We share it only where we need to:

• Rawson Properties, our franchisor, whose email and property systems our office uses.
• The companies that host and run this website, its forms, spam protection and analytics, under agreements that require them to keep it confidential and secure.
• If you sell with us: the buyer's agent, the conveyancing attorneys, bond originators and certificate inspectors involved in your sale.
• A regulator, court or law enforcement agency, when the law requires it.

Information stored outside South Africa

Some of these providers, such as Google and Cloudflare, store data on servers outside South Africa. We only use providers bound by laws or agreements that protect your information to a standard similar to POPIA, as section 72 of the Act requires.

05Cookies and analytics

This site uses a small number of cookies. Some are needed for the site and its forms to work and to stop spam. Others come from Google Analytics and tell us, without naming you, how many people visit, which pages they read and how they arrived.

You can block or delete cookies in your browser settings. The site will still work, but we won't be able to see how it's being used.

06How long we keep it

• Valuation requests that don't lead to a sale: up to 12 months, then we delete them, unless you ask us to stay in touch.
• Sellers and buyers: for at least five years after the sale, as FICA and tax law require.
• Website analytics: according to Google Analytics retention settings, in anonymous form.

When we no longer need your information, we delete or destroy it so it can't be rebuilt.

07Keeping it safe

This site sends your details over an encrypted connection (HTTPS). Form entries can only be seen by Lee, Robyn and our office administrator through password-protected accounts. Our web developers can reach the site to maintain it, but don't use your information for anything else. If we ever discover that your information has been accessed without permission, we'll tell you and the Information Regulator as soon as reasonably possible.

08Your rights

Under POPIA you can, free of charge, ask us to:

• See itConfirm whether we hold information about you and give you a copy.
• Correct itFix details that are wrong, out of date or incomplete.
• Delete itRemove information we no longer have a lawful reason to keep.
• Stop contactObject to us using your details, or stop any marketing from us at any time.
• Withdraw consentChange your mind about the consent you gave on our forms.
• ComplainLodge a complaint with the Information Regulator if you're unhappy with how we've handled it.

Email or phone us to use any of these rights. We may ask you to confirm your identity first, so we don't give your information to someone else.

09Contact and complaints

Talk to us first. Most questions can be sorted out with a quick call.

10Changes to this policy

We'll update this page when the law or the way we work changes. The date at the top shows when it last changed. This policy was last updated on 28 October 2026.